Yepna Pro Chat
Yepna Pro chat is a perfect on-demand business application for small and middle enterprises. Yepna is based on real-time chat communication, supporting sales and customer service processes of the company. Yepna – supplementing the existing communication channels of the company towards the customer – enables direct, live connection between the customer and the operator, providing an even more diverse web-based customer service.
Yepna Pro connects you instantly with your customers for online sales and support!
- real-time visitor monitoring
- sending templates and forms
- unlimited customization
People are visiting your website right now and Yepna instantly connects them with you. Get Yepna Pro features and reporting to perfect your online sales and support through chat, and keep your customers from going to your competitors!
Support
Our Yepna team offers you 5/8 GMT chat support and 5/8 telephone support in case you have any questions about Yepna chat.
| Functions |  |  |
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| Accessible on any number of websites Can be easily intalled on any website. High performance solution. |  | |
| Customized texts You can set new languages and can change any appearing text of the user and operators. | | |
| Error-handling In case an unexpected event happens, Yepna system signals. For example an operator or user can close the application. | | |
| Operator work list You can see all your chats at the same time. You can change between the chat windows with a key combination. The chess-clock function helps the operator to see how long it is since s/he has not replied to the customer. | | |
| Built-in help Built-in help on every screen. | | |
| Chat icon customizing The chat icons on your website can be customized. You can set your own images to meet your website color scheme and style. | | |
| Chat window customizing The chat application on your website can be customized by the standard CSS technology. You can put your own advertisement on the chat window. | | |
| Multiple operators Multiple operators can use Yepna in parallel. | | |
| Manage operators You can add any new operators. | | |
| Chat load balance Chat distribution among the operators according to competence and workload. | | |
| Templates and forms Templates and forms can be sent without using the mouse, just by simply typing a special code. | | |
| Internal chat Possibility of internal chat between operators and managers | | |
| Pass Chat You can pass the chat to another operator. | | |
| Entitlement Handling operator authorities within the application. | | |
| Reports Various chat performance reports. | | |
| Chat based advertising By clicking the advertisements on your websites, your customers can immediately communicate with your assigned product specialist sales person |  | |
| Chat Center mode If you are a Call Center provider, with the help of Yepna you can recommend the chat service to your partners. | | |
| Customer and data You can identify your customers and can connect them with the data in your IT system. | | |
| Customized reports Unique, ad-hoc reports. The customer and data integration give you the possibility to create user related reports that you cannot do with other systems or communicational channels. | | |
| Internal server application J2EE based standalone server solution that can be run on every popular operation system and can be connected with databases. | | |